FAQ

1. How do I place an order?
To place an order, simply browse our site, select the products you wish to purchase, add them to your shopping cart, then click on the shopping cart and follow the instructions to complete your purchase.

2. What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express) and bank transfer payments.

3. Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on the carrier's website to track the status of your delivery.

4. What are the delivery times?
Generally, standard delivery takes between 6 to 10 business days. Your order will be shipped quickly.

5. How can I return a product?
If you are not satisfied with your purchase, you can return the product within 14 days of receipt. Please see our return policy for more details on the conditions and procedure to follow.

6. How can I contact customer service?
You can contact us by email at remiseenforme.5etoiles@gmail.com . Our customer service team is available Monday to Friday, 8:00 a.m. to 5:00 p.m.

7. Can I change or cancel my order after I have placed it?
If you need to change or cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will do our best to make the necessary changes.

8. Do you offer free shipping?
Yes, we offer free shipping.

9. How do I use a discount code?
To use a discount code, enter the code at checkout in the "Discount Code" box and click "Apply". The discount will be automatically deducted from your total.